Wednesday, September 20, 2017
   
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Orleans Parish Sheriff’s Office Interactive Voice Response System (IVR)

IVR

The Orleans Parish Sheriff’s Office has implemented a new state-of-the-art automated inquiry call center and customer service system, which allows the public quick access to up-to-the-minute inmate information. The new Interactive Voice Response System, which has a cost of  $61, 540.00, is the perfect solution to remarkable improvements within call center operations and customer satisfaction.

By implementing the new Interactive Voice Response System, the public is able to dial into the automated inmate inquiry system and quickly gain access to pertinent inmate information. Information is available in English and Spanish. Unlike some automated systems, the OPSO Interactive Voice ResponseSystem allows you to transfer to an operator.

 

The OPSO Interactive Voice Response System allows you to enter 2-digits for the last name and 2-digits for the first name to enter the inmate’s name. If multiple inmate names return from the 4-digit search entry, it allows you to choose the appropriate inmate by name and date of birth.

 

 

Some information returned include:

  • Charge Information
  • Inmate location
  • Visitation Information
  • Mailing Information
  • How to bring property to an inmate
  • How to deposit money into inmate’s commissary account

 

The new OPSO Automated Interactive Voice Response Inquiry System, in now available to the public and can be accessed by calling (504) 827-6777.

 

It is recommended to have writing information available to record pertinent inmate information.

 

 

 

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